FAQ
Frequently Asked Questions (FAQ)
Delivery
How long does delivery take?
Our delivery time is 2–5 working days.
What should I do if my order hasn’t been delivered?
When your order is shipped, you’ll receive a text message with a tracking number to track your delivery. If you have further questions, please contact us at medusaessentials@gmail.com.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a text message with a tracking number for tracking updates.
I received the wrong product or my order is incomplete. What should I do?
Please reach out to our customer service at medusaessentials@gmail.com, and we’ll resolve this for you.
Does shipping cost anything?
We offer free shipping within Sweden for orders over 700 SEK. For orders below this amount, a shipping fee will apply.
My order says it has been delivered, but I haven’t received it. What should I do?
Contact us at medusaessentials@gmail.com, and we’ll assist you in locating your order.
Returns and Complaints
How do I return a product?
You can find detailed instructions on how to make a return [here].
How do I make a complaint?
If you’ve received a defective product, contact us at medusaessentials@gmail.com, and we’ll assist you.
My product was damaged during transport. What should I do?
Please email us at medusaessentials@gmail.com with a photo of the damage, and we’ll help resolve the issue.
When will I receive my refund after making a return?
Refunds may take up to 30 days to process and reach your account.
Exchanges
Can I exchange an item if I ordered the wrong size or product?
We currently do not offer exchanges. However, you can return the product and place a new order for the desired size or item. Find all return details [here].
Products
How should I store my jewelry?
Your jewelry comes in separate dustbags. When not in use, store them in the provided dustbags to keep them protected.
How should I take care of my jewelry?
Check out our Jewelry Care Guide [here] for tips on keeping your pieces in perfect condition.
What size should I choose for rings or bracelets?
Refer to our Size Guide [here] for detailed sizing information.
What materials are used in your jewelry?
Our products are crafted from either 925 sterling silver or stainless steel, plated with 18k gold, white gold, or 925 sterling silver. For more details, refer to the product description on each item’s page.
What stones are used in your jewelry?
We use Cubic Zirconia for a stunning, diamond-like sparkle.
If you have further questions, don’t hesitate to contact us at medusaessentials@gmail.com.